Mistaken Identity

Weird

This was weird. The telesales lady wanted me to take my business electricity back to E.On.
“What business electricity?”
She then mentioned the name of one of my own business customers.
“Your current contract is coming to an end and I wondered if we could offer you a cheaper price,” she said.
I said nothing. I was trying to get my head round this. As a Utility Warehouse distributor, I supply electricity - and anyway I live in a house not a factory.
Gradually it dawned: When I had called E.On from the customer’s office two years ago to find out the end date of their contract, E.On must have asked for my phone number and I must have given them my own.
This was brilliant. I must remember to do this every time.
Because, of course, now they were ringing me thinking I was the business customer, I could see no particular reason to rock the boat. I even stopped washing up and dried my hands. Eventually I asked: “And if I moved my supply to you, would you, personally, get a commission?
She said she would – maybe she thought that if I liked her enough, I would move just so she could get her commission.
Not so. Instead I asked her: “And is it a one-off commission or do you get paid again every time I pay my bill.”
Of course it was a one-off.
“But would you like to get paid every time I pay my bill – that is, every month - month in, month out forever...”
“Forever?” she said.
“Forever,” I repeated.
And the upshot is that now she realises that there is an alternative to working for a wage, she is looking at my business.


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