Another Top IT Tip from Agile IT
Weekly Musings: The Importance of Saving in Earnest and another reason to have access to a good supportive helpedesk
Murphy’s Law states that “Anything that can go wrong, will go wrong”. I’d respectfully add “and at the worst possible time” to that adage...
“Hi, I’ve just come back to my computer and the document I was working on has gone.”
“OK, where was the file and when did you last save?”
These are among the worst calls we receive on our helpdesk. They are high-stress, as the agent taking the call knows there’s little that can be done, and the user placing the call has potentially lost hours of work. It’s a lose-lose situation and it’s hard to extol the virtues of saving regularly to someone who’ll be working through the night to catch up on the wasted hours. If the file resided on a corporate network, the usual answer is to go to the previous night’s backup. If the file resided on the local device, or worse still was never saved in the first place then the chances of recovery are slim to none. The worst part is that these scenarios are nearly always avoidable. Here are some tips to keep you as far away from this predicament as possible:
To read more go to http://www.agile-it.net/monday-musings-001/