BT Home Hub Issue

Morning

Just wondered if anyone could help with this.  On the BT home hub, the internet light is off, although the broadband and wifi lights are ok and it's not connecting to the internet.  It's been like this for 2 days now, is a new hub needed?

Thanks :)

Hi

I had the hub, try switching everything off and take plug out. I had problems with mine a few times but never needed a new one just had to reboot the system.

Hope you get it sorted.

Try a new filter too

Hello Teresa

I will echo Sarah's reply to you - a good old turn off and turn on normally solves the problem - failing this, If you have a BT line (BT Customer account) they will remote access your computer and fix it for you and for free - I think this is the best telephone number for them 154 or 0845 6007020 (option 2)

If the broadband light is on, then the box is talking to the exchange, so physically you should be ok. The internet light is out so it's not letting you logon. But sometimes the lights lie.

If restarting the box doesn't work, see if the broadband light comes on. If so, you may need to reenter your user details in the home hub. If the light stays off, you may have a wiring issue. Unplug everything else that's plugged into the phone system and restart the box.

And don't forget the obvious, have you paid your bill?

Gel

Hi,

You mentioned that the internet light is off but the broadband and wifi are on. On the home hub the top light is for power, the middle light is broadband (internet) and the bottom light is wifi (home hub 3), on the home hub 2 the bottom light is a telephone. If you can't connect to the internet then that would be the middle light being off or flashing.

You could try a reset to factory default settings by using the reset button, its on the back of the home hub 3 or on the right side of the home hub 2. You need a paperclip to press the button as it resides down a small hole.

When you test it again make sure that its plugged into the main phone socket so that you can eliminate any faulty wiring. You don't need to have the computer connected.

Another option would be to try a different router and see if that connects.

Just had a thought. Get BT to test the line.

i recently visited a customer, she had similar problem with broadband, sky sent her new router but no luck, they tried all sort of trouble shoots but she had no net for weeks. Eventually problem was with filter and wire connecting router to main BT socket.

OK,

which light is off? What does it say by it? Is the homehub a white one, a blue angular one with a curved front about the size of a paperback or a small rounded one.

let's take another approach and assume that the router is working. So are you connected to the router?

If you have windows Vista or 7, the network and sharing centre will give you a clue.

If you are using wireless, try using a cable that came with the homehub and use that to connect. Then see if you get internet.

Assuming that you do, delete the wireless connection from your computer and reconnect. Routers sometimes get confused by the password.

Thanks you everyone, tried various of these options (had definitely paid the bill Gel :)).  In the end called BT who tested the line and managed to get it working again.

Hi Teresa

I have had a similar problem with a customers router albeit not a BT Hub but the principles the same.

Both myself and our technical team at Telecomplus PLC tried alsorts of remedies as what youy are doing. At the end of the day turned out to be a faulty Ethernet Card in the computor. i'm sure your running programme should be able to detect problems like this under a diagnostic check though?