Having over 35 years’ experience of customer service and problem solving within the fleet industry, I am totally focused in listening to my customers, evaluating their needs and providing the solutions.
As a freelance Fleet Consultant, I can bring my experience to assist you in your fleet decision making, assist with creating and developing driver handbooks, service bookings, driver and mileage records, setting up of a quality vehicle hire network and attractive rates with an online booking facility, and also helping you to choose the right vehicle for your business. I am a member of the Institute of Car Fleet Management, and also sit on the National Council for ACFO, as the North East Regional Secretary.
Providing a first class service, in all areas of Fleet Management, Driver Licence checking, Driver training, Risk assessment, Vehicle funding, and short term rental, I would be delighted to discuss your vehicle fleet requirements in person or on the phone.
I am qualified as a IMI Accredited Customer Service & Sales Assessor, and now assist the BVRLA as an Authorised Assessor.
I am passionate about customer service and enjoy resolving customer queries, I have done in all my roles during my 35+ years in the motor industry.
I can negotiate and manage relationships with service, rental, accident management and tyre suppliers, I also develop, setup and sell fleet maintenance packages which are bespoke to the clients needs, offering risk free fixed price motoring costs on grey fleet vehicles. I have just completed working on an online rental product that will give customers the resource to manage vehicle rental by the click of their mouse.
Specialties: Customer service, resolving problems, flexible approach, solution provider, always looking for ways to improve systems and service. Accomplished Microsoft Excel user, who enjoys passing on my knowledge.
I remain a Member of the Institute of Car Fleet Management.
All this experience can assist you in operating a more efficient fleet, call me now, 07796 944835