I am a customer service strategy consultant, coach and mentor. I support business owners and entrepreneurs to nail down their customer service strategy so that they are as profitable as possible and so that they deliver excellent customer experiences every single day! As your business grows you will need new foundations for growth. To attract more customers, engage more people and build a stronger business requires clarity of your purpose, behaviour standards to achieve your vision, a well-defined journey for your customers to experience and the leadership to bring in all together in a scalable framework.
I spent my twenties climbing the ladder in a corporate marketing career in Burroughs/Unisys in the UK, Australia and Europe. It is from these working experiences that I know how customer service strategy does and does not work. I have an excellent understanding of the relationships between excellent customer experiences and profitable business and will support you in developing effective ways of serving your customers profitably.
Since 1999 I have built two £multi million businesses, a boutique hotel and an international chain of beauty salons.
Father of two, married to Wendy who has 3 children, Adrian has a life balance that includes his family, friends colleagues, clients, health, his love of food and wine, all things hospitality and an amazing appetite for daily adventure and sailing. In my spare time I have mentored entrepreneurs for the Mowgli Foundation and raised funds for Youth at Risk.
My passion is supporting Bricks and Mortar businesses thrive in an increasingly digital world by leveraging their one clear advantage