Martin Vines (Martin's HelpDesk)
|Last online||12th Sep 2012|
|Member since||2nd Oct 2007|
|Number of views||1473|
|Number of posts||15|
|Number of testimonials||5|
Martin's HelpDesk is operated by Martin Vines from Bristol. We consult on site in the Bristol area in the west of England and also globally using our software and a shared desktop connection over the internet.
We specialise in fast, friendly and patient computer support to both the small business and the home user: typically users that are unable to afford the higher costs of larger support companies or the contracts that they offer.
We provide total solutions for personal backup, shared storage and printing, VoIP telephony and wireless broadband connection and networking. Here we provide all you need including the hardware, software and training.
Martin has over 20 years experience with a client base that has included engineers, legal firms, personnel agencies, car dealers, hotels and bed and breakfasts, service stations, home users and many more.
We operate on a 'No Fix No Fee' basis so YOU, the client, never lose out. Our rates are very reasonable and we even bill by the half hour for online support.
Martin has qualifications in Topographical Surveying and PCSupport. He started his working life in 1979 as a field surveyor for the South African government and army and was mainly involved in map making using aerial photography.
He later joined Shell and worked in the coal prospecting areas of Botswana and South Africa, working mainly from a caravan and driving a 4X4. During this time Martin acquired vast experience with the data capture and calculation processes involved with surveying.
He then joined a top surveying instrument company as a rep selling, demonstrating and providing solutions mainly in the engineering and mining industries of South Africa. He purchased his own PC in the mid 1980's putting it to work with sales, stock and administration tasks. After a diploma in PC Support he wrote database applications for client management, developing this futher to include applications for serial number tracking and warranty control.
As a keen electronics hobbiest he got involved with domestic and industrial security systems and joined a major distributor of security supplies, working mainly in field support. This involved linking alarm systems to security control rooms with telephone and radio transmitters, setting up base station receivers with computer software to monitor the alarms. He also developed and implemented temperature monitoring devices for storage areas at two ice cream warehouses as well as an apple tree seedling storage facility.
In the early 1990's Martin worked for a major software distribution company as the telesales manager. He assisted in the setup of an infobase system, call and voicemail management system. From 1996 Martin has been running his own computer support and consulting business. He boasts a high success rate in providing solutions to some difficult requests from his clients as well as solving computer glitches in the operating system, software or hardware.
Martin's latest venture, after relocating to live in the UK, is to run most of his support operations over a broadband/ADSL internet connection straight into his client's computer. He can then analyse the problems, perform repairs or enhancements and advise on further improvements and solutions.
Having written numerous websites since 1996, Martin is able to code websites without use of special software so that they match the precise specifications for his clients.