Geoff Cooke (Krista - HR Ltd)
|Last online||17th Sep 2012|
|Member since||4th Feb 2010|
|Number of views||1375|
|Number of posts||18|
|Number of testimonials||3|
|Business Development & Training|
Krista HR Ltd delivers Personal Development Coaching, HR Advice and Training Services to Business and the Third Sector .
Krista works with businesses and charities throughout the South of England and beyond, delivering performance improving opportunities in-house or through open training and workshops coupled with one to one support.
Krista's HR Consultants and Facilitators are there to support you and your personnel through:
- Undertaking Organisational Learning Needs Analyses
- Enabling Research Capability within your organisation
- Developing your Strategic Plan and associated Human Resource Development
- Assisting in Risk Management
- Facilitating meetings
- Undertaking individual and group coaching and our leadership development supporting you in managing business risks
- Improving your customer interaction and care
Training can be in house or staff can be sent to one of our centres. Both means of delivery have benefits for the individual and the organisation and we are content to suggest the most beneficial option to you to maximise these for you.
We are 'people and organisation centred', meaning that we will do our best to ensure that training materials are tailored to your needs.
In addition to offering training from our menu, we willingly work with organisational teams including Training Departments to enable the development of specific training. This can include supporting Training departments in delivery and quality assuring outcomes.
Krista training courses
1 Don't Stop Me Now – Creativity in action
This training sets out to develop approaches to creative thinking and innovative practice.
Participants will be encouraged to experience using a variety of creative approaches and methods closely linked to their business or enterprise.
2 You are the Customer? Welcome – How Can I Help You?
Training to enable participants to better understand and learn from 'the full customer journey' in relation to their enterprise.
The course seeks to clarify who our customers are in the context of broad Stakeholder framework.
Issues to be dealt with include:
3 Introduction to Research Design and Methods in Business
The training provides a first level understanding of the principles and main tools used in setting out to undertake research processes in businesses and social enterprises.
It is suitable for staff of all grades who are becoming involved in undertaking research for the first time or who wish to remind themselves of the principles underpinning research processes.
4 Substance Use and Misuse Related to the Workplace
The focus of this training is on legislative and organisational policies and procedures in addition to assisting Managers to develop the knowledge and skills to deal effectively with staff whose performance is under review due to alcohol or drug misuse. Aspects of drug and alcohol testing are also addressed.
5 Security Awareness
This course focuses business owners and managers on broad issues of Security. Areas covered include legal frameworks, and policies and procedures; security of premises and physical assets and personal security. It is suitable for business owners, managers and staff whose roles involve aspects of managing security or who wish to develop a greater understanding of orgnisational security. Remember, Security is everyone's business!
6 Dealing with Risky Situations
The course is aimed towards staff and managers who encounter or are likely to face difficult or potentially dangerous situations involving Customers or Service Users. A key element of the training is dealing with personal safety and security and what to do in the aftermath of an incident. Aspects of organisational Policy and Procedure are incorporated.
7 Stand and Deliver: Presentation Skills
Presenting, to large public audiences or small internal groups is an everyday feature for most of us in business.
The Presentation Skills 'Stand and Deliver' module enables the development of powerful message driven delivery that really enables you to fully engage with your audience and adds significant impact to your message.
Participants will develop techniques dealing with stance, using voice effectively including the use of 'projection, pause and pace'; speech construction, how and when to use humour, how to present data, the use of notes, personal appearance and stance and how to gain audience rapport.
Being highly interactive, the training is suitable for those whose personal or working life necessitates being able to communicate effectively with large or small audiences.
A variant of this training is available for staff who may have to give evidence in Court.
8 Managing Meetings
Encompassing all aspects of meeting management, from preparation through to auditing actions, the course is as suitable for new meeting hosts as it si for experienced managers.
Alternative meeting styles linked to personal styles and those of the organisation enable participants to develop competence that 'best fits' with their organisation.
Concerning itself with enabling participants to achieve more effective long term outcomes from individual and group negotiations, this training is directed towards personnel wishing to explore alternative approaches to increasing their effectiveness.
The core of the training is the development of 'active listening' coupled with 'reflective skills', coupled with an understanding of the role of 'emotional intelligence'. Combining these approaches enables the development of resolutions to personal and organisation negotiations.
10 Changes – Life Transitions
When significant life and work changes are impending, the course enables individuals to be better placed to adapt and move forward positively.
Training is especially beneficial to those facing redundancy or retirement, enabling participants to identify options and opportunities as well as develop adaptive skills.
It is adaptable to those whose work roles are about to change significantly.
A comprehensive approach to interview skills development for managers and supervisors involved in staff appraisals, retentions matters, discipline and grievance and exit interviews.
Personal styles, structured and semi-structured interviewing techniques, listening and reflective skills, recording, note taking, joint interviewing, security and follow are set in the contexts of organisational cultures, policies and procedures.
There is a separate specific course dealing with the topic of 'Motivational interviewing'.
12 Mentoring and Supervision
The module is concerned with the development of skills and inter-personal processes needed to develop staff. Approaches to staff development through supervision, coaching or mentoring are linked to learning styles of both parties and to the supervisor's leadership preferences in addition to the organisation's management styles.
The training is suitable for new or recently in post supervisors as well as more experienced leaders wishing to update knowledge and skills.
13 Effective Writing Skills
From the perspective of writing a range of different publications this module focuses on structure, language, style and content.
Participants will be prepared to produce and deliver concise, clear focused materials that impact on their target audiences.
14 Strategic, Operational and Tactical Planning
A course designed to enable managers and planners develop meaningful strategic, operational and tactical plans. The training also addresses contingency planning and risk management.
Whole organisation processes encompassing team and individual goals and targets are reviewed to ensure that plans are integrated.
The training is suitable for business owners in addition to public and Third Sector managers who must implement plans.
Although the training is free-standing, organisations will benefit from in-house delivery involving teams of staff.
A people and organisation focused soft-skills trainer and developer. Substantial Public and Third Sector Senior Management expertise coupled with small commercial business experiences. An accomplished, politically astute project manager, with talent for negotiating in intransigent conditions. Strong communication and leadership abilities with excellent motivational skills.
Soft skills training and coaching: Strategic Organisational Development and Human Resource Advice and Planning: Knowledge Development and Organisational Creativity and Innovation.
Business Advisor; Soft skills trainer and organisational developer focusing on strategic integration of human resources and enterprise structure and development. Experiences span the public and third sectors and small business enterprises.
- MBA 2001, Specialising Strategic HR Management and Creativity.
- MA 1984,Kent University, UK
- Certificate of Qualification Social work (1984), Kent University, UK
- Post Graduate Diploma Health Education (1981), South Bank Polytechnic, London, UK
- BSc(Hons) Microbiology (1974), Kent University, UK
6 Current Professional Associations and Registrations
- Associate of Chartered Institute of Personnel and Development
- CRB enhanced cleared
7 Volunteer interests
- Canterbury District Credit Union Debt Management Facilitator (Current)
- Young Enterprise Tutor (Current)
- Canterbury Porchlight Supported Housing Trust Trustee Director, January 2006 – January 2009
- 8 Other Professional Interests
- Rotary Club of Canterbury Sunrise
- Canterbury Speakers Club (President 2009-10)