Shiny Happy People

A recent survey by Gallup revealed that 61% of employees were not engaged and 20% of employees were actively disengaged. A staggering 81% of workforce's operating in some kind of negative way, thus having a detrimental impact on the business they work in!!!

I have carried out hundreds of pieces of analysis, management studies and management questionnaires when visiting organisations, ALWAYS arriving at the same conclusion. The staff, teams, and even departments aren’t fully engaged in what is happening and therefore the organisation is only achieving a fraction of the potential that exists
I have managed lots of improvement projects, transformational initiatives, and customer experience projects, time and time again the underlying component that drove the success was not the methodology applied, not the classroom training, not even the frustrated CEO launching the initiative, saying “this has to work” It was the engagement and attitudes of the people!
In the early days I used my instinctive approach, I worked with the people using the management skills and tools I had learnt, and applied them in a way that enabled the people I was working with to be receptive. That’s not imposing, forcing or telling it’s COACHING, SUPPORTING, and EMPOWERING. I fast learnt that this was all well and good but you can’t go around saying I operate instinctively with people and support them and then we deliver results. I knew I had to develop something that CEO’s, Directors, people could relate to. Something that held the answers to the two questions above, something to get teams firing on all cylinders and engaged in the work they deliver.
I delivered training workshops, development sessions, and improvement workshops and always smiled as the delegates walked into the room, there was always one who you knew would be trouble, I could see it in their face. He / She would be my challenge for the session. These were performance focussed sessions and didn’t really focus on the individual needs, just the needs of the business. I also knew that once the session was over much of what I had spouted on about would be left in the training room or on the note pad and never used in practice.

I knew something had to be done differently

Then I got some exposure to NLP training, this was slightly different and focussed on the mind set and individual, quite refreshing, but it seemed to leave the tools and RESULTS elements out. Why is it that in so many cases you either get the business training side or the business mentoring side but you rarely get a combination of the two and how powerful would it be if you could have that combination?
It was at this point I decided to create Powerful Management Behaviours.

If you really want to engage your people follow the three steps below and transform the people and profitability of your organisation

Mind Set – Ensure your people are in the right mind set to deliver what is being asked of them. Support them to deal with everything that could be impacting their ability to perform for you. Confidence, Relationships, Debt, Sexuality, Alcohol, Drugs. The list goes on; in today’s society the list is endless. This doesn’t mean you can often fix their problems for them but supporting them in identifying any issues can help your people to take responsibility and steps to fix them. If the mind-set is in shape, the individual will be in shape and in a position to help you get your business in shape
Tools– There are hundreds of organisations that just don’t ensure their people have the necessary tools available to support them in doing their job. Tools may exist but are they fit for purpose, have you ever asked your people?? Ensure your people have elements of the following tools at their fingertips to help them carryout their role
Resource Planning and Workload Management
Time Management
Action / task lists
1-1s
Training plans / skills logs
Performance reports and management information
Best practice logs and lessons learnt report
Coach – Coach and support your people to apply a positive mind set using practical tools when they carry out their job. Making the effort to spend time with your people and investing that time, demonstrates you are interested in them. The net result is that they invest time in you and your business.

In Summary

It’s all very well knowing your staff aren’t engaged, it’s getting that engagement that is the challenge. Applying Powerful Management behaviours in your business delivers outstanding results and can save your company millions – Shiny, Happy, People!!!