 FEEDBACK 4NETWORKING [4N Contact Details and Confirmations] |
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Posted on 12th Nov 2008 at 15:55
As the Ops assistant for Bath I am currently ringing round to confirm attendance for the meeting tomorrow morning and have two questions.
Firstly, I am finding a lot of incorrect telephone numbers in the admin system and also note that my email address is showing as incorrect in the booking system despite having changed it in my profile over a week ago and despite all emails relating to meetings and PMs etc all coming through to my new address.
Also, what do people think about the whole issue of being confirmed. I can see the arguement for confirming numbers but there is also an arguement that says if someone books in they have already confirmed they are coming. Maybe one of the web developments for next year could be taking the payment at time of booking maybe?
Jules Addison
Operations Assistant - 4N Bath
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Posted on 12th Nov 2008 at 16:06
I think that has merit Jules.
One of our biggest strengths and the thing that separates us from the other breakfast networking groups is the lack of mandatory attendance. This of course is a hassle for group leaders and ops assistants and venues to a degree, because we can't be clear about numbers in advance and a number of people simply don't show up on the day, even if they are booked in.
There is a lot of talk about how to deal with this, some venues charge us for the number we confirm to them, not the number that turn up, so it can be problematic.
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Posted on 12th Nov 2008 at 16:07
Jules, any issues to do with the running of the group (including confirmations) should be addressed with Helen (and Kim) - they are responsible for ensuring that 4N procedures are followed. Confirmations are part of the process and many people have raised the issue and that of payment over the last 2 years - the processes we use now are a result of trial and error and work pretty well :-)
With regards to incorrect information on the system, make a note of each detail that's incorrect and then ask your Area leader to ensure that the details are corrected.
Hope that helps - it's not meant to be confrontational, honest :-)
Ian Driscoll
4N meetings in Yeovil on Thur 8th Jan and Dorchester on Tue 13th Jan
Smart fortwo from £129+vat
Audi A3 1.6i Technik 3dr from £209+vat
Volvo V70 2.0 TDi R-Design 5dr estate also from £279+vat
(business contract hire, 3+35, non maintained, 10,000 miles p.a., subject to credit acceptance)
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Posted on 12th Nov 2008 at 16:52
I agree with both of you and I yes the system works pretty well. I dont have any issues with doing the confirmations its just that out of 17 people booked I have so far had 9 who dont answer the phone and 2 wrong numbers which makes it quite a tedious process and after 4 hours we arent really any closer to knowing exactly who's coming. Has to be said all the weeks I've been involved at Bath we have had very few no shows. In fact ironically the only no show I can recall (and I wont name names) was someone who I rang the day before and his PA confirmed that he would be coming....!
Jules Addison
Operations Assistant - 4N Bath
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Posted on 13th Nov 2008 at 15:52
Quote:
Jules, any issues to do with the running of the group (including confirmations) should be addressed with Helen (and Kim) -
Oh stop stirring Ian D...there are no issues with the running of the group thank you - Jules was just pointing out something that is a necessary evil but can be very frustrating when even after confirmations you get a no show!
Helen 
'Styling to Sell, Styling to Rent, Show Home Furniture, Interior Re-styles & Refurbishment'
M: 07789 488446
DL: 01225 330088
W: www.propertystylingcompany.co.uk
4N Group Leader 'Brilliant BATH'
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Posted on 13th Nov 2008 at 16:08
newcastlefans.com must be feeling better ?!
:o) x
£30 set up with one month FREE TRIAL !!!
CALL THE OFFICE
'Be Virtually There'
Affordable Call Answering
Kim Hambley
Phone: 08448 806010
www.calltheoffice.co.uk
4N AREA LEADER @ Brilliant Bath, Bristol David Lloyd LA,
Clevedon Happy Landings & The Gordano CIRCUS - woohoo!
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Posted on 13th Nov 2008 at 16:39
I've PM'd you Helen (not quiet grovelling, but it's the best I can do) 
Ian Driscoll
4N meetings in Yeovil on Thur 8th Jan and Dorchester on Tue 13th Jan
Smart fortwo from £129+vat
Audi A3 1.6i Technik 3dr from £209+vat
Volvo V70 2.0 TDi R-Design 5dr estate also from £279+vat
(business contract hire, 3+35, non maintained, 10,000 miles p.a., subject to credit acceptance)
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Posted on 13th Nov 2008 at 17:42
Confirmations are imperative. Agreed, confirming by phone can be tedious - however this can be managed by sending an email two days prior to the meeting asking simply for a Y or N response. You then only need to follow-up 10-20% by phone. The confirming process as well as being important for the event is also another way of developing those important relationships. It should not be a chore.
Tamsen Garrie - View my Biscard
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Posted on 13th Nov 2008 at 18:14
I would love to be able to 'top-up' my account with a certain amount.
Then for every breakfast I attend, £10 is taken out of the account. I would love to pay online for breakfasts.
Centation
0117 9117913
http://www.centation.com
A Bristol based Website services company
We specialise in the following services:
- Website Design
- Website Programming
- Website Hosting
- Website Maintenance
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Posted on 13th Nov 2008 at 20:53
We have started to use email confirmations with passporters but not visitors - personal touch definately makes the experience for the visitor stand out from other organisations and starts the relationship on a good footing
Paula Hine - 0845 224 0684 / 07710 164085
paula@ab-sol.co.uk
Area Leader for Hatfield, Ware, Bishop Stortford, & Harrow
Abundant Solutions Ltd
Business Building Specialists, bringing together a unique blend of Business Advice, Strategic Planning and Marketing Execution from our Hertfordshire office. We provide you with support, guidance and marketing services which really make a difference to your business
- Business Consultancy
- Strategic Business Development
- Business Planning
- Full Marketing Services
Vision + Execution = Results
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Posted on 13th Nov 2008 at 21:08
Quote:
We have started to use email confirmations with passporters but not visitors - personal touch definately makes the experience for the visitor stand out from other organisations and starts the relationship on a good footing
Absolutely agree Paula - a phone call for first time visitors is a must.
Tamsen Garrie - View my Biscard
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