I help contact centres and small SME's improve their customer experience by looking at process, people and systems challenges to generate, happier customers, happy people and a healthy bottom line on your business
I have over 15 years working for a large financial services market leading health insurer where i was responsible for delivering over £16m in new business revenue through looking at marketing, strategy, people engagement training and continuous improvement of process and training to deliver great customer outcomes.
I love bringing peoples goals and ambitions to life, helping them to create winning strategies to delight their customers and develop their people.
|Last online||16th Oct 2019|
|Member since||3rd Jul 2019|
|Number of testimonials||0|
|4N ranking||1013 in the UK|