I help contact centres and small SME's improve their customer experience by looking at process, people and systems challenges to generate, happier customers, happy people and a healthy bottom line on your business
I have over 15 years working for a large financial services market leading health insurer where i was responsible for delivering over £16m in new business revenue through looking at marketing, strategy, people engagement training and continuous improvement of process and training to deliver great customer outcomes.
I love bringing peoples goals and ambitions to life, helping them to create winning strategies to delight their customers and develop their people.
Garry a keen scuba diver used 5 attributes of a shark and explained how they should be applied to businesses. Its Nose! How do we attract our ideal client?. Its Fins give agility to steer - how do we stay agile & create a slick experience for our clients? It’s 1 of the best 4Sights I’ve seen/heard
|Last online||25th Feb 2020|
|Member since||3rd Jul 2019|
|Number of testimonials||0|
|4N ranking||481 in the UK|