What I Offer…

I help contact centres and small SME's improve their customer experience by looking at process, people and systems challenges to generate, happier customers, happy people and a healthy bottom line on your business

Why I’m good at what I do…

I have over 15 years working for a large financial services market leading health insurer where i was responsible for delivering over £16m in new business revenue through looking at marketing, strategy, people engagement training and continuous improvement of process and training to deliver great customer outcomes.

Things I like…

I love bringing peoples goals and ambitions to life, helping them to create winning strategies to delight their customers and develop their people.

Member Testimonials

  • Garry a keen scuba diver used 5 attributes of a shark and explained how they should be applied to businesses. Its Nose! How do we attract our ideal client?. Its Fins give agility to steer - how do we stay agile & create a slick experience for our clients? It’s 1 of the best 4Sights I’ve seen/heard

What I do

  • Sales training
  • Leadership training
  • Consulting
  • Process improvement
  • Business strategy

My Stats

Last online 25th Feb 2020
Member since 3rd Jul 2019
Number of testimonials 0
Meetings attended 15
4N ranking 481 in the UK

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